No one has checked on my grandmother since she checked in after a hospital move scheduled four and a half hours ago. I live several hours away, so I’ve been calling from my cell, my mother’s cell, and my house phone I don’t know how many times now. No one answers, every call is about one minute ringing, a phone tree message, 4 minutes of hold music, then it rings a few more times and hangs up. She hasn’t had dinner, she doesn’t have her breathing matchine set up. This is elder abuse

I had a disappointing experience here, largely because of the management. There were repeated issues with communication and organization, and when concerns were raised, they were either ignored or handled unprofessionally. Staff seemed unsupported and unable to resolve problems effectively. As a customer, this resulted in unnecessary delays and frustration. Based on my experience, management needs significant improvement in responsiveness, accountability, and customer service. Nurse: Shiela and Sean are super bad!!!

VERY BAD FACILITY!!! DO NOT BRING YOUR LOVED ONES HERE! The Director of Nursing Sheila does not do anything. She does not respond to any of my texts or calls and when I stopped by in her office, she was so relaxed with her legs even up in office chair. The facility smells strong urine every single day. My dad’s curtain was even stained with feces. CNA says that they are short staffed and don’t even have time to help out with my concerns. Nurses does not follow up with my dad’s medication on time and was always missing. Group of nurses are always in one station having a good time when my dad’s call light’s on

I will update you. They put a response about caring however I called multiple times to try to resolve my concerns so future families do not have these issues. No answers and no return phone calls. The upper staff do not care.

Nice Doctor.

Good place if you need these services.

Had a good experience with the doctor taking care of my condition.

Staff did a great job.

Brought my grandpa here and they helped him a lot.

Nice place.

Not fun to be in a nursing home, but Vasona creek did as good a job as could be done. Thank you to the team.

Great experience.

Been here over a week as a patient, and im so weak that I wish I were dead. Not enough staff. Medications are late or inconsistent. You have never seen so many tattoos in your life. You can ring buzzer for help and wait 19 min to 60 min for response. My blood sugars are put of control. Some pts and aides were helpful but because the patient to caregiver ratio was so inconsistent, I just said I wanted death rather than to continue here. Last night my Ethiopian livn spilled juice all over my tray and didn’t clean it up or bring me juice. Food was so awful that I ste the t Roll n asked for yogurt n banana. As a current patient i can express myself unlike those recovering from a stroke. Terrible. I WISH THE STAFF COULD SPEND A DAY OR WEEK HERE. THEYD BE SCREAMING THEIR HEADS OFF. Website shows a pool. No pool.out of service for almost a year. No plans to fix E3b S How difficult it to locates my missing laundry . Nightgown, tshirt My stomach is cramping because they want to wait after breakfast to change me. They forgot my eve rx and morning rx. Blood sugar was 255. Woopie probably be igno U tell me to call but ur internal wifi is so bad it won’t go through. Sunday I had poop in my diaper twice. Lvn acted like it was my fault. Why didn’t she get me a nurse??? Instead I. Will probably be ignored until next bout of diahrea. I feel like an an animal but animal get treated better. This morning I tried to use the commode. I could only pee not poop. After pt I asked to use commode again but they had not cleaned it. Made me ill. At this point I’m going to a cheaper place of my sisters choice. I’ll be dead soon.

My Father is a current patient at Vasona Creek and I’m making a heartfelt review about the admissions director Omar Rumero. I heard how he talks to other patients and he is very kind and passionate about his job. I appreciate all the good services and discussions that we’ve had, he has done an excellent job! I also want to highlight how full of life the facility is with engaging activities and a top quality rehab team. I have visited a nearby skilled nursing facility and I wasn’t impressed – Very disappointing with ridiculous fees for a private room. Choose Vasona for all your skilled nursing needs. A plus: Omar and the team worked very well with the hospital and the whole process was just wonderful!

This place is horrible at answering the phone at all 5 nurse stations. I’ve called and left multiple voicemails and I still haven’t received any call and it’s been over a week. mind you I left voicemails to 3 different people including the supervisor, not one person has called me back! They don’t communicate with their patients at all and they also give them medication that’s not on their chart. When I called to see what medication they gave my father they only had 1 in his chart. But they gave him more than 1 pill? This place sucks!!!